CUSTOMER CARE
Returns & Refunds
Guidance on returns, exchanges, refunds, and resolving concerns about your jewellery.
Our Return Approach
We want you to feel confident about your purchase. Morolia is finalizing its voluntary return window and eligibility conditions. The terms applicable to your order must be provided before purchase.
Return Eligibility
Eligibility for a voluntary return may depend on the condition of the jewellery, whether it has been worn or altered, and whether it was customized or personalized.
Any applicable exclusions will be disclosed before purchase and will not override your legal rights.
How to Request a Return
Contact Morolia with your order number and reason for the request before sending an item back. We will explain the applicable return instructions and secure shipping requirements.
Return Shipping
Responsibility for return shipping costs, insurance, and any applicable charges will be explained before a voluntary return is authorized.
Do not mail valuable jewellery without an agreed shipping method.
Refunds
Where a refund is approved, it will generally be processed through the original payment method when possible. Processing time depends on the payment provider and circumstances of the return.
Exchanges
Exchanges depend on product availability, size, and the conditions applicable to the original purchase.
Incorrect or Defective Items
If an item arrives incorrect, damaged, or defective, contact us with your order details and photographs where appropriate. We will review the issue and provide remedies required by applicable law.
Consumer Rights
Nothing in this policy limits rights or remedies available under British Columbia law or other applicable consumer-protection legislation.