QUESTIONS & ANSWERS
Frequently Asked Questions
Helpful answers about Morolia jewellery, ordering, sizing, and customer care.
What does Morolia offer?
Morolia is developing a considered collection of jewellery. Available designs, materials, sizes, and product specifications will be shown on individual product pages.
Is your jewellery solid gold, gold plated, or sterling silver?
Materials vary by product. Each listing should clearly identify its metal composition and fineness, including whether a piece is solid gold, gold plated, or sterling silver.
What is the difference between 10K, 14K, and 18K gold?
10K gold contains approximately 41.7% pure gold, 14K approximately 58.3%, and 18K approximately 75%. The remaining alloy metals influence colour, durability, and other characteristics.
How do I find my ring size?
For the most reliable fit, have your finger professionally measured. Ring width, design, and fit can affect sizing.
Do you offer custom jewellery?
Custom-design and personalization services, if available, will be described separately, including their pricing, timelines, and order conditions.
Where is Morolia based?
Morolia is based in Vancouver, British Columbia, Canada.
Do you ship internationally?
Available shipping destinations will be confirmed before checkout. Please review Shipping & Delivery for current information.
How long does shipping take?
Preparation and transit times depend on the product and destination. Applicable estimates will be provided before purchase.
Can I return an item?
Please review Returns & Refunds for the conditions applicable to your purchase. Your statutory consumer rights remain in effect.
How should I clean my jewellery?
Follow the care instructions for your specific piece. Visit Jewellery Care & Warranty for general guidance.
How can I contact Morolia?
Visit Contact Us for customer-service information. Include your order number if your question relates to a purchase.